Returns and Complaints
Returns Policy:
In accordance with the „Consumer Rights Act”, a consumer has the right to return goods without giving a reason within 14 daysof receiving the parcel.
The goods should be sent back to the address:
JFK DESIGN, ul. Wieniawskiego 18, 41-506 Chorzów, Poland marked „ZWROT”.
The consumer is liable for any reduction in the value of the goods resulting from use beyond what is necessary to establish their characteristics and functioning. Before sending, please pack and protect the goods properly. We process refunds by bank transfer to the account number you provide. We do not accept cash-on-delivery parcels (COD).
Complaints Policy:
Parcels with goods subject to complaint should be sent to the address:
JFK DESIGN, ul. Wieniawskiego 18, 41-506 Chorzów, Poland, marked „REKLAMACJE”.
Please include a short description of the product defect. Before sending, the goods must be properly packed and protected. All complaints are processed within 14 days. Once a complaint is accepted, the damaged product will be repaired or replaced with a fault-free one. If the product is no longer available, we will refund the cost of the transaction or offer an exchange for another item of the same value.
Goods Exchange Rules:
- Customers may exchange goods within 14 days of receiving the parcel.
- Parcels with goods for exchange should be sent marked „WYMIANA”. Products must be unused and have all tags attached.
- The cost of re-shipping the exchanged goods is borne by the customer. Please enclose the appropriate amount with the parcel or transfer it to our account.
- If an exchange is not possible because the product is unavailable, we will offer a refund or an exchange for another item.
Personalised products are not subject to exchange or return.
Where an exchange is necessary because of a mistake by the shop quevoo.com, the shipping costs are borne by the seller.
Withdraw from the contract / return goods