Online Shop Terms and Conditions

These terms and conditions set out the rules for making purchases in the online shop run by the Seller. The Seller is JFK DESIGNKatarzyna Haratyk Jagiellicz, with its registered office in Chorzów, ul. Wieniawskiego 18, 41-506 Chorzów, Poland, VAT ID (NIP): 6271824348, REGON: 276975928.

Online Shop www.quevoo.com takes care of consumer rights. A consumer may not waive the rights granted to them under the Consumer Rights Act. Provisions less favourable to the consumer are invalid and are replaced by the provisions of the Consumer Rights Act.

§ 1 Definitions

  • Terms and Conditions – these terms and conditions, in the scope of the provision of services by electronic means referred to in art. 8 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, no. 144, item 1204, as amended).
  • Consumer – an adult natural person with full legal capacity who makes a purchase from the Seller that is not directly related to their business or professional activity.
  • Customer – an adult natural person with full legal capacity, a legal person or an organisational unit without legal personality, making a purchase directly related to business activity.
  • Seller – JFK DESIGN with its registered office in Chorzów, ul. Wieniawskiego 18, 41-506 Chorzów, Poland.
  • Goods – a movable item presented in the online shop which is the subject of the sales contract.

§ 2 General rules and use of the Online Shop

  1. These Terms and Conditions set out the rules for using the online shop.
  2. All rights to the Online Shop, including copyright, belong to the Seller. The shop may be used only in accordance with the Terms and Conditions and with the Seller's consent.
  3. Acceptance of the Terms and Conditions is a condition for placing an order.
  4. Shop www.quevoo.com conducts retail sales via the internet.

§ 3 Placing orders

  1. All prices on the website quevoo.com are gross prices quoted in euro. The prices do not include shipping costs.
  2. Orders are accepted via the website or by e-mail.
  3. Orders can be placed via the website 24 hours a day, 7 days a week, all year round.
  4. Processing an order requires the order form to be filled in correctly and complete contact details to be provided, including an exact delivery address, telephone number and e-mail address.

§ 4 Shipping costs and delivery time

  1. Goods are shipped to the address given in the order form or provided by telephone or e-mail.
  2. Goods are delivered by specialist courier companies or by Poczta Polska.
  3. The delivery time is stated for each product on the website and is indicative.
  4. Shipping costs are set out in the transport price list.
  5. The maximum time for dispatching the goods is up to 14 working days

§ 5 Payments

  1. For every order the customer receives a sales specification – proof of purchase or, on explicit request, a VAT invoice.
  2. Payments for ordered goods can be made through an electronic payment system (PayPal) or by card.

§ 6 Withdrawal from the contract

  1. In accordance with the Act of 30 May 2014 on consumer rights, a customer who is a consumer and has concluded a distance contract may withdraw from it within 14 days without giving a reason.
  2. The purchased goods should be returned no later than 14 days from the moment withdrawal is declared.
  3. An order must be cancelled no later than 3 hours after payment. This is because preparation and production of the order begin almost immediately after it is placed. If you want to cancel your order, please contact us quickly so that we can do it in time.
  4. A refund for returned goods will be made within 14 calendar days of the shop receiving the return, using the same means of payment that the Customer used in the original transaction, unless the Customer agrees to another solution.

  5. Failure by the Customer to collect the parcel

    1. Placing an order in the online shop constitutes the conclusion of a sales contract between the Customer and the Seller within the meaning of art. 535 and following of the Civil Code.

    2. If the Customer does not collect a parcel sent in accordance with the order – without having previously withdrawn from the contract within the statutory period – this is deemed to be non-performance of the obligation for reasons attributable to the Customer within the meaning of art. 471 of the Civil Code.

    3. In such a situation the Seller has the right to:

      a) deduct from the payment made by the Customer the costs of shipping and of returning the parcel,

      b) demand that the Customer reimburse the costs incurred if the parcel was sent cash on delivery or was not paid for in advance.

    4. Re-sending the goods is possible only after the delivery costs have been paid again.

    5. Failure to collect a parcel is not equivalent to withdrawal from the contract within the meaning of art. 27 of the Act of 30 May 2014 on consumer rights.

    6. If the Customer does not make contact within 14 days of the parcel being returned, the Seller may treat the order as cancelled, deducting the costs incurred for shipping and return.

§ 7 Complaints procedure

  1. The shop is obliged to deliver goods free from physical and legal defects. Customers have the right to make a complaint in accordance with the Civil Code.
  2. Complaints should be sent to the address of the shop's registered office, stating contact details, the type of defect, the date it was found and the customer's demands.
  3. The shop will respond to a complaint within 14 days.

§ 8 Promotions and rules for granting discounts

1. Promotion –20% on the purchase of two thermoactive clothing products

1.1. The promotion consists in applying a discount of 20% of the order value if the Customer adds to the basket at least two products from the category Thermal clothing.

1.2. The discount is applied automatically at the basket or checkout stage.

1.3. The discount applies only to products qualified for the promotion and cannot be combined with other discount codes, unless the promotion description states otherwise.

1.4. In the case of return of some products purchased in the promotion, as a result of which the conditions of the promotion are no longer met, the granted discount is cancelled.

1.5. The refund amount is correspondingly reduced by the value of the discount, which no longer applies.

1.6. This means that the shop refunds only that part of the amount which is the difference between the price actually paid for the order and the value of the products the Customer has kept without taking the discount into account.

1.7. Example:

  • The Customer buys 2 products at 100 zł (value 200 zł),

  • after the 20% promotion is applied the price is 160 zł,

  • The Customer returns one product.

    In such a situation the value of the product kept returns to the regular price (100 zł).

    The shop makes a refund 60 PLN (160 zł – 100 zł = 60 zł).

2. Promotion: Free shipping from 400 zł

2.1. The Customer receives free shipping, if the value of the basket (after discounts) amounts to at least 400 PLN.

2.2. Free shipping applies only to the delivery methods indicated on the shop's website in the promotion conditions.

2.3. If, as a result of a partial return, the value of the order falls below 400 PLN, the benefit resulting from free shipping is deducted.

2.4. In such a situation the cost of the originally free shipping is deducted from the refund amount.

2.5. Example:

  • The Customer places an order for 420 zł and receives free shipping (value: 18 zł),

  • The Customer returns a product for 100 zł → the order value falls to 320 zł,

  • The Customer loses the right to free shipping,

  • The shop refunds: 100 PLN – 18 PLN = 82 PLN

3. Other common rules

3.1. The shop has the right to verify whether the returned products were purchased under conditions meeting the promotion criteria.

3.2. Promotions run for a fixed period or until further notice.

3.3. Detailed promotion conditions are published on the product page, in the basket or in the shop's announcements.

3.4. Discounts cannot be combined, unless the promotion description states otherwise.

§ 9 Protection of personal data

  1. The Seller processes customers' personal data in accordance with the Personal Data Protection Act of 29 August 1997.
  2. Information on the protection of personal data is available in the shop's privacy policy. The Customer has the right to access their data, correct it and request its deletion.

§ 10 Final provisions

  1. These Terms and Conditions set out the rules governing the Shop www.quevoo.com. Every customer is obliged to read their content.
  2. The shop will make every effort to resolve any disputes amicably and to the customer's benefit.
  3. The Terms and Conditions in their current form apply from 01.02.2017 and cover all orders accepted for processing from that date.