Questions and answers.

Production takes 3 to 14 working days, as stated in the product description. When production is complete you receive a confirmation e-mail and then a tracking link, so you can follow where your order is at any time.

We send the whole order in one parcel, so you pay for one delivery.

Poland

approx. 15 zł

Courier Europe

17 €

Registered letter (abroad)

8 €

We sell our products worldwide, so we are not able to give a specific delivery date. Delivery time depends largely on the postal operator in your country and on customs procedures. We recommend tracking your parcel with the tracking link provided to find out the expected delivery time.

In some countries you can choose between WorldPost and Courier. WorldPost is sent as a registered letter, which is the more economical option, but delivery can take longer. Courier (DPD or GLS) means faster delivery and more detailed tracking, which may suit you better if you need the order quickly. The choice depends on your preferences regarding delivery time and cost.

Yes. Once your order has been fulfilled, you will receive a tracking link. For courier shipments, you will get an e-mail from furgonetka.pl.

Sometimes a parcel's location does not change for a few days. This is usually caused by a delay at customs, so please be patient.

Unfortunately we cannot speed up this process. We can only file a claim with the carrier 14 working days after dispatch.

Yes, an order can be cancelled, but no later than 3 hours after payment. This is because preparation and production of the order begin almost immediately after it is placed. If you want to cancel your order, please contact us quickly so that we can do it in time.

Once we receive notice of the cancellation, we refund the money through the same payment gateway you used. With PayPal the refund is immediate. With card payments it may take up to 14 working days, depending on your bank.

Customers may return goods within 14 days of receiving the parcel. Please make sure the product is undamaged and include a note with the order number to speed up processing of the return.

Withdrawal form

JFK DESIGN, ul. Wieniawskiego 18, 41-506 Chorzów, Poland, marked „ZWROT”. We do not accept cash-on-delivery parcels.

No, you do not need a special return form. Just include a note with your order number in the return parcel. That way we can quickly identify your order and process the return without delay.

Unfortunately we do not provide a return label. The cost of return shipping is borne by the buyer. Please make sure the parcel is properly packed and sent to our return address given in the return instructions.

Of course! Please send us an e-mail telling us which product and which size you would like to exchange it for. We will also ask for the tracking number of the parcel you send to us – this speeds up production and dispatch of the new product.