{"id":13377,"date":"2026-09-12T23:41:34","date_gmt":"2026-09-12T21:41:34","guid":{"rendered":"https:\/\/quevoo.com\/odstapienie-od-umowy\/"},"modified":"2026-09-12T23:41:34","modified_gmt":"2026-09-12T21:41:34","slug":"odstapienie-od-umowy","status":"publish","type":"page","link":"https:\/\/quevoo.com\/en\/odstapienie-od-umowy\/","title":{"rendered":"Withdrawal from the contract \u2013 return"},"content":{"rendered":"<div class=\"mcat-ocr\" id=\"mcat-ocr\">\n\n\t<header class=\"mcat-ocr__head\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"mcat-ocr__logo\" src=\"https:\/\/quevoo.com\/wp-content\/uploads\/2022\/02\/1111.png\" alt=\"\" width=\"56\" height=\"56\" loading=\"lazy\" \/>\n\t\t\t\t<div class=\"mcat-ocr__head-text\">\n\t\t\t<h2 class=\"mcat-ocr__title\">Withdrawal from the contract<\/h2>\n\t\t\t<p class=\"mcat-ocr__lede\">\n\t\t\t\tYou have 14 days to withdraw from the contract without giving a reason. Fill in the fields below and confirm \u2013 we will send you a confirmation by e-mail straight away.\t\t\t<\/p>\n\t\t<\/div>\n\t<\/header>\n\n\t\n\t<form class=\"mcat-ocr__form\" method=\"post\" action=\"\/en\/wp-json\/wp\/v2\/pages\/13377#mcat-ocr\" novalidate data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/13377#mcat-ocr\">\n\n\t\t<input type=\"hidden\" id=\"mcat_ocr_nonce\" name=\"mcat_ocr_nonce\" value=\"fa66cd9bd0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/13377\" \/>\n\t\t<fieldset class=\"mcat-ocr__section\">\n\t\t\t<legend class=\"mcat-ocr__legend\">\n\t\t\t\t<span class=\"mcat-ocr__step-no\">1<\/span>\n\t\t\t\tYour details and order\t\t\t<\/legend>\n\n\t\t\t<div class=\"mcat-ocr__grid\">\n\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t<label for=\"mcat-ocr-order\">Order number <span class=\"mcat-ocr__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"mcat-ocr-order\" name=\"mcat_ocr_order_ref\" value=\"\" autocomplete=\"off\" required \/>\n\t\t\t\t\t<span class=\"mcat-ocr__hint\">You will find it in your order confirmation e-mail.<\/span>\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t<label for=\"mcat-ocr-email\">E-mail address used for the order <span class=\"mcat-ocr__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"mcat-ocr-email\" name=\"mcat_ocr_email\" value=\"\" autocomplete=\"email\" required \/>\n\t\t\t\t\t<span class=\"mcat-ocr__hint\">We will send the withdrawal confirmation to this address.<\/span>\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t<label for=\"mcat-ocr-name\">Full name <span class=\"mcat-ocr__req\" aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"mcat-ocr-name\" name=\"mcat_ocr_name\" value=\"\" autocomplete=\"name\" required \/>\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<p class=\"mcat-ocr__lookup\">\n\t\t\t\t\t<button type=\"submit\" name=\"mcat_ocr_step\" value=\"lookup\" class=\"mcat-ocr-btn mcat-ocr-btn--ghost\">\n\t\t\t\t\t\tLoad products from the order\t\t\t\t\t<\/button>\n\t\t\t\t\t<span class=\"mcat-ocr__hint\">\n\t\t\t\t\t\tOptional \u2013 makes it easier to select individual products. You can also skip this step.\t\t\t\t\t<\/span>\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t<\/fieldset>\n\n\t\t<fieldset class=\"mcat-ocr__section\">\n\t\t\t<legend class=\"mcat-ocr__legend\">\n\t\t\t\t<span class=\"mcat-ocr__step-no\">2<\/span>\n\t\t\t\tWhat the withdrawal covers\t\t\t<\/legend>\n\n\t\t\t<div class=\"mcat-ocr__choices\">\n\t\t\t\t<label class=\"mcat-ocr__choice\">\n\t\t\t\t\t<input type=\"radio\" name=\"mcat_ocr_scope\" value=\"full\" data-mcat-scope checked='checked' \/>\n\t\t\t\t\t<span>\n\t\t\t\t\t\t<strong>Entire order<\/strong>\n\t\t\t\t\t\t<em>I withdraw from the contract in full.<\/em>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\n\t\t\t\t<label class=\"mcat-ocr__choice\">\n\t\t\t\t\t<input type=\"radio\" name=\"mcat_ocr_scope\" value=\"partial\" data-mcat-scope \/>\n\t\t\t\t\t<span>\n\t\t\t\t\t\t<strong>Selected products<\/strong>\n\t\t\t\t\t\t<em>I withdraw from the contract in part \u2013 I am keeping the rest.<\/em>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"mcat-ocr__partial\" data-mcat-partial>\n\t\t\t\t\n\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t<label for=\"mcat-ocr-items-note\">\n\t\t\t\t\t\tWhich products are you returning?\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<textarea id=\"mcat-ocr-items-note\" name=\"mcat_ocr_items_note\" rows=\"3\"><\/textarea>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/fieldset>\n\n\t\t\t\t\t<fieldset class=\"mcat-ocr__section\">\n\t\t\t\t<legend class=\"mcat-ocr__legend\">\n\t\t\t\t\t<span class=\"mcat-ocr__step-no\">3<\/span>\n\t\t\t\t\tReason\t\t\t\t\t<span class=\"mcat-ocr__optional\">\u2013 optional<\/span>\n\t\t\t\t<\/legend>\n\n\t\t\t\t<p class=\"mcat-ocr__note\">\n\t\t\t\t\tYou do not have to give a reason to withdraw from the contract. If you choose to, it will help us improve our range.\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"mcat-ocr__grid\">\n\t\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t\t<label for=\"mcat-ocr-reason\">Reason<\/label>\n\t\t\t\t\t\t<select id=\"mcat-ocr-reason\" name=\"mcat_ocr_reason_code\">\n\t\t\t\t\t\t\t<option value=\"\">\u2013 I prefer not to say \u2013<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"size\" >\n\t\t\t\t\t\t\t\t\tWrong size \/ fit\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"expectation\" >\n\t\t\t\t\t\t\t\t\tProduct not as described\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"quality\" >\n\t\t\t\t\t\t\t\t\tQuality below expectations\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"damaged\" >\n\t\t\t\t\t\t\t\t\tProduct damaged or faulty\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"wrong\" >\n\t\t\t\t\t\t\t\t\tWrong product received\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"late\" >\n\t\t\t\t\t\t\t\t\tParcel arrived too late\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"mind\" >\n\t\t\t\t\t\t\t\t\tWithdrawal without giving a reason\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option value=\"other\" >\n\t\t\t\t\t\t\t\t\tOther\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t<\/p>\n\n\t\t\t\t\t<p class=\"mcat-ocr__field\">\n\t\t\t\t\t\t<label for=\"mcat-ocr-reason-text\">Comment<\/label>\n\t\t\t\t\t\t<textarea id=\"mcat-ocr-reason-text\" name=\"mcat_ocr_reason_text\" rows=\"2\"><\/textarea>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/fieldset>\n\t\t\n\t\t<fieldset class=\"mcat-ocr__section\">\n\t\t\t<legend class=\"mcat-ocr__legend\">\n\t\t\t\t<span class=\"mcat-ocr__step-no\">4<\/span>\n\t\t\t\tRefund\t\t\t<\/legend>\n\n\t\t\t<div class=\"mcat-ocr__choices\">\n\t\t\t\t<label class=\"mcat-ocr__choice\">\n\t\t\t\t\t<input type=\"radio\" name=\"mcat_ocr_refund_method\" value=\"original\" data-mcat-refund checked='checked' \/>\n\t\t\t\t\t<span>\n\t\t\t\t\t\t<strong>Same payment method<\/strong>\n\t\t\t\t\t\t<em>We will refund the money the same way the order was paid for.<\/em>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/label>\n\n\t\t\t\t\t\t\t\t\t<label class=\"mcat-ocr__choice\">\n\t\t\t\t\t\t<input type=\"radio\" name=\"mcat_ocr_refund_method\" value=\"bank\" data-mcat-refund \/>\n\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t<strong>Bank transfer<\/strong>\n\t\t\t\t\t\t\t<em>Enter your account number if a refund to the original payment method is not possible.<\/em>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<p class=\"mcat-ocr__field\" data-mcat-bank>\n\t\t\t\t\t<label for=\"mcat-ocr-bank\">Bank account number<\/label>\n\t\t\t\t\t<input type=\"text\" id=\"mcat-ocr-bank\" name=\"mcat_ocr_bank_account\" value=\"\" autocomplete=\"off\" inputmode=\"numeric\" \/>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/fieldset>\n\n\t\t\n\t\t<div class=\"mcat-ocr__statement\">\n\t\t\t<p>\n\t\t\t\tBy clicking \u201cConfirm withdrawal&quot;, you submit a declaration of withdrawal from a distance contract. We will save its content together with the date and time, and you will receive a confirmation by e-mail.\t\t\t<\/p>\n\t\t<\/div>\n\n\t\t<p class=\"mcat-ocr__hp\" aria-hidden=\"true\">\n\t\t\t<label for=\"mcat-ocr-website\">Leave this field empty<\/label>\n\t\t\t<input type=\"text\" id=\"mcat-ocr-website\" name=\"mcat_ocr_website\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/>\n\t\t<\/p>\n\n\t\t<div class=\"mcat-ocr__actions\">\n\t\t\t<button type=\"submit\" name=\"mcat_ocr_step\" value=\"confirm\" class=\"mcat-ocr-btn mcat-ocr-btn--submit mcat-ocr-btn--lg\">\n\t\t\t\tConfirm withdrawal\t\t\t<\/button>\n\t\t<\/div>\n\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n\t\t\t<div class=\"mcat-ocr__legal\">\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"mcat-ocr__legal-link\">\n\t\t\t\t\t<a href=\"https:\/\/quevoo.com\/en\/zwroty-i-reklamacje\/\">\n\t\t\t\t\t\tFull information on the right of withdrawal\t\t\t\t\t<\/a>\n\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-13377","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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